Frequently Asked Questions

A printed poster arrives at your door, framed or ready to frame. A digital download is the same artwork as a file, in your inbox the moment you check out, for you to print wherever you like.

Visa, Mastercard and American Express. Payment is taken at checkout by authorized third-party payment providers, and we never see or store your full card details.

US dollars. If your card is issued outside the United States, your bank may add a currency conversion or foreign transaction fee. That fee is set by your bank, not by us.

No, you can check out as a guest. An account keeps your orders and your digital downloads in one place, and you can open one under My Account.

Every poster is made to order. We typically fulfill orders within 3 working days, and delivery takes 4 to 6 days.

Yes, worldwide, and shipping is free on every order. Any customs charges are ours, so there is nothing extra to pay when your poster arrives.

At the print partner closest to you. We produce on demand in 22 countries across North America, Europe, Asia and Oceania, so your poster makes the shortest journey it can and nothing is printed that nobody buys.

Prints travel rolled in a rigid tube. Framed posters arrive assembled, boxed with corner protectors, with the hanging kit inside.

Tell us as soon as you can, with your order number. Once your poster has gone to print or been dispatched, we may no longer be able to change it, so please check the address before you pay.

Yes, a printed poster, within 14 days of delivery. Tell us first so we can expect it, then send it back in the condition and packaging it arrived in. Return shipping is yours to pay unless the poster arrived damaged, defective or not what you ordered, and we refund you within 14 days of the return reaching us.

Write to us within 7 days of delivery with a photo of the poster and its packaging, and we will replace it or refund you straight away. You do not need to send the damaged one back.

Not once it has been downloaded: the file reaches you the moment you pay and cannot be sent back. If a file is faulty or will not open, tell us and we will fix it or refund you.

Eighteen: thirteen in inches, from 8x12 up to 30x40, plus the A series from A4 to A0. Every size is cut to fit frames you can buy off the shelf.

A 200 gsm (80 lb) matte paper, FSC certified or equivalent: smooth, non-reflective and heavy enough to hold itself flat.

Pine, in black, white, natural or dark brown, with the wood's grain showing. The profile is slim (20 to 25 mm deep, 10 to 14 mm wide), the glazing is shatterproof plexiglass, and every frame arrives assembled with a hanging kit.

Very closely, but screens show color differently from paper, and wood frames vary in grain and tone. A slight difference between the poster on your screen and the one on your wall is normal.

It arrives in your inbox the moment you check out. If you have an account, it also waits under Downloads in My Account.

Yes, at any print shop you like, as often as you like, for your own walls. A digital download is licensed for your personal, non-commercial use, so please do not sell, share or reproduce the file.

Through our Contact page, or at [email protected]. A person reads every message and usually answers the same day. If you are writing about an order, include the order number.

Use the Report link on the poster's page. It reaches us directly, and we check every report against the record.

Write to us and tell us what you are looking for. A person reads every message.